SensMax L3 TS

SensMax Loyalty Button L3 TS real-time

SensMax Loyalty Button L3 TS wireless sensor for customer surveys. Real-time data delivery. Battery life up to 2 years.

SensMax Loyalty Button L3 TS is a wireless device for customer feedback collection in real-time. The customer survey button is mounted on a plastic stand with a printed question. Customers can rate their experience and deliver smiley feedback by pressing one of three emotion icons – Happy, Sad, or Disappointed.

SensMax Loyalty Button L3 TS delivering customer feedback statistics from smiley terminals to the SensMax cloud reporting portal in real-time using the SensMax gateway. There are two types of gateways available LAN/Internet or WiFi/Internet gateway for real-time devices.

Three two models of the real-time customer survey buttons are presented: SensMax L3 LR TS, and SensMax L3 SLR TS. The sensors have connectivity ranges for small/medium and big premises of up to 150m, and up to 800m.

Customer feedback statistics showing up in ready-to-use reports per 5-minutes, hour, day, week, month, and year. As well as you can see the Network Promoter Score Index calculation.

Please note that customer survey statistics can merge with SensMax people counting system statistics, so you can track visiting trends and customer satisfaction statistics simultaneously.

Wireless Satisfaction Survey Button Advantages

• Real-time statistics – customer service feedback machine delivering statistical information to a server in a real-time mode.
• Backup memory –  built-in memory for backing-up 1000 records.
• Long battery life – wireless customer survey button works for up to 2 years using AA batteries.
• Wireless setup – wireless customer service smiley device installation takes some seconds only.
• Spam pressings protection – the customer survey button has a built-in digital filter that protects the happyornot terminal against spam pressings.

Technical details:

Application: Customer satisfaction evaluate services and feedback collection in real-time, NPS index tracking, Network Promoter Score Index monitoring, real-time customer surveys, customer feedback in retail store, service quality tracking in airport, customer questionnaire in shopping mall, monitoring cleanliness in washrooms, service quality monitoring in bank office

Operation principle: Pressing one of three feedback buttons with smiley faces.

Communication range: SensMax Loyalty Button L3LR TS 150m, SensMax Loyalty Button L3SLR TS 800m.

Radio module frequency: SensMax Loyalty Button L3 2.4 GHz, SensMax Loyalty Button L3 LR 868MHz, SensMax Loyalty Button L3 SLR 868MHz.

Backup memory: 1000 records.

Enclosure: White ABS Plastic.

Power supply: AA batteries.

Battery lifetime: Up to 2 years.

Data collection: SensMax TCPIP TS gateway for real-time sensors, SensMax WiFi TS gateway for real-time sensors.

Dimensions: 67x67x25mm.

Spam filter: Intelligent digital filter for spam pressings filtration.

This device appears in those solutions:

• Customer survey system for retail stores

• Client survey system for hospitals and healthcare organizations

• Visitor survey system for toilets